ANSWERING THE 3 QUESTIONS ALL NEW PATIENTS WANT TO KNOW
WHAT IF I JUST WANT TO CHAT TO GREG OR RACHEL BEFORE MAKING AN APPOINTMENT?
If you would like to first just have a chat to see if may be something we could help with, then please feel free to contact out team and let them know you would like a return call from either Rachel or Greg to discuss what you’re going through. There is no charge for this time, we often find patients just want to know what direction they should go and we make sure that we make ourselves available.
Fill out the form for a Free 15min Phone Consultation
SCHEDULE OF FEES 2020
DO I NEED A REFERRAL FROM A G.P TO SEE A CHIROPRACTOR OR PHYSIOTHERAPIST?
No, you do not need a referral from a G.P to see a Chiropractor or Physiotherapist.
In Australia, chiropractors are primary healthcare professionals. This means that you, the patient, can consult directly with our team.
DO WE ACCEPT MEDICARE?
In some specific cases, your G.P. may prepare a Chronic Disease Management Plan, a government health program that was formerly known as Enhanced Primary Care (EPC). Patients with chronic health issues (experienced for at least 6 months) may be eligible for 5 visits to a Chiropractor or Physiotherapist, per year, through this program.
DO WE ACCEPT HEALTH INSURANCE?
We make it easier for our members to afford quality health care by accepting credit card and the use of the HICAPS system. This system gives us the option to swipe your membership card. We accept all private health insurances that participate in the HICAPS system.
CANCELLATION & NO-SHOW POLICIES
Please understand that Gwydir Chiropractic & Physiotherapy does not over book our schedule to cover for patients cancelling at the last minute or not showing up.
We reserve your appointment time for you specifically.
If you cancel on short notice, do not show up, or show up very late – that is lost opportunity that another patient could have used to be treated and lost revenue for the practice.
We understand unanticipated events happen occasionally in everyone’s life, but in our desire to be fair to all patients and maintain a viable practice, the following policies are honoured.
24 hour advanced notice is required when cancelling any appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “No-Show” and will be charged the full amount for their missed appointment. This amount must be paid prior to your next scheduled appointment.
If you happen to arrive late for an appointment, your visit will likely be shortened and end at the originally scheduled time in order to accommodate other patients whose appointments follow yours.
Depending upon how late you arrive, your doctor will have to determine if there is enough time remaining to start your treatment.
Regardless of the length of the treatment provided, you will be responsible for the full amount of your scheduled appointment.
Gwydir Chiropractic & Physiotherapy is committed to providing quality health care for every client. As a fundamental part of this commitment, the Directors and their team recognise the importance of ensuring that our clients are fully informed and involved in their health care.
Gwydir Chiropractic & Physiotherapy is a NSW health provider in the private sector, bound by the Health Records and Information Privacy Act (2002) and the Privacy Act 1988 this includes both the Australian Privacy Principles and the NSW Health Privacy Principles. These principles set the standards by which we handle personal information collected from our patients. A copy of these Principles may be found at www.oaic.gov.au and www.ipc.nsw.gov.au.
As a part of our commitment to providing quality health care it is necessary for us to maintain files pertaining to your health. These files contain the following types of information:
Personal details (your name, address, date of birth, contact details);
Your medical history;
Notes made during the course of your Chiropractic, Physiotherapy and/or Massage consultations;
Referrals to other health service providers;
Results and reports received from other health service providers.
The information held about you is provided by you or arises as a consequence of information provided by you.
Your medical file is handled with utmost respect for your privacy. The file will be accessed by your health care practitioner, and when necessary, for example in the absence of your usual health care practitioner, by other health care practitioners in the practice. It may also be necessary for our staff to handle your file from time to time to address the administrative requirements of running a health care practice. Our staff members are bound by strict confidentiality requirements as a condition of their employment and these requirements will be observed if it is necessary for them to view your records.
At times, to ensure the function of our practice, it may also be necessary to allow external organisations to access our practice and possibly, to view the medical records. Any external organisation that provides service or advice to this practice will be aware of the need to preserve the requirement of state and federal privacy legislation and will be bound by a confidentiality agreement.
The practice does not intend to disclose your personal information to overseas recipients.
Ordinarily we will not release the contents of your health care file without your consent. However, we advise that there may be occasions where we will be required to release the details of your file irrespective of whether you consent to the disclosure of the information is given.
We advise that as a patient of this practice you have rights of access to any information we hold concerning you. Should you wish to access this information we will ask you to complete a standard form to access this information in accordance with the Health Records and Information Privacy Act (2002) and the Privacy Act 1988.
As part of our commitment to preserving the confidentiality of the information contained in your medical record we advise that strict storage policies are observed in this practice. All reasonable steps are taken to prevent any unlawful interference with your electronic records, which are accessible only by staff of this practice and are protected by security password. Any paper records are uploaded to your digital account and the paper copy is securely stored in house. Each member of staff is well versed in the principles and importance of doctor-patient confidentiality.
Should you, at any time, have a query or complaint in relation to the privacy policies in place at this practice please contact Dr Gregory Bell, who will be happy to address any concerns you may have. We advise that this is the practice’s policy that any complaint is required to be made in writing and addressed to Dr Gregory Bell and marked private and confidential. We advise that we will make our best endeavour to address complaints within 30 days of receipt of your complaint.
Should you be unsatisfied with our response to your privacy complaint, you may lodge a written complaint with the NSW Privacy Commissioner or the Office of the Australian Information Commissioner.